Customer Service Policy

This Customer Service Policy outlines the complete set of service standards, transaction rules, logistics commitments, return and refund regulations, and customer support guidelines for our platform. Designed to deliver transparent, reliable, and customer-centric shopping experiences for all global users, especially customers located in the United States, this policy applies to all orders, purchases, and service interactions on our website. We adhere to the principles of fairness, transparency, efficiency, and integrity, aiming to protect every customer’s legitimate rights and interests while providing professional, standardized, and humanized beauty shopping services.

1. General Service Principles

We are committed to providing premium salon-grade nail beauty products and high-quality supporting services for global beauty enthusiasts. All services provided by our platform strictly comply with cross-border e-commerce industry standards and international trade norms. Every product displayed on the website is professionally selected, quality-tested, and officially sold through our direct sales channel, ensuring authentic quality, reliable performance, and compliant sales procedures.
Our core service tenet is to make professional nail beauty affordable, convenient, and accessible for every customer. We maintain open and transparent service rules without hidden fees, hidden restrictions, or misleading sales behaviors. All preferential policies, logistics services, after-sales rules, and transaction standards are uniformly implemented for all customers, ensuring equal service treatment for every user worldwide.

2. Pricing & Transaction Rules

All product prices displayed on the website are uniformly denominated in United States Dollar (USD), which is the sole settlement currency of the platform. The displayed product prices are final selling prices, including product cost, packaging cost, and basic service cost. There are no hidden charges, service fees, or additional handling fees for any purchase behavior on our platform.
We consistently provide exclusive high-discount benefits for all products sitewide. All nail polish, gel nail, nail care, and nail art products support long-term high discount activities, allowing customers to purchase professional-grade nail beauty supplies at cost-effective prices. All discount rules are automatically applied to orders, and customers can enjoy the corresponding preferential policies without additional operations or qualification thresholds.

3. Global Shipping & Logistics Service Policy

We provide completely free worldwide shipping for all orders on the platform, with no minimum order quantity requirement. Any customer who purchases products on our website can enjoy free global delivery services, covering all regions supported by our logistics system. This free shipping policy applies to all product categories and all order amounts, bringing cost-effective shopping experiences for every user.
To eliminate the extra cost risk of cross-border shopping for customers, we solemnly promise that our platform will independently bear all tariffs, customs duties, and additional cross-border handling fees incurred during the international transportation process. Customers only need to pay the corresponding product price, and no other extra expenses will be generated in the whole process of order shipment, customs clearance, and delivery. All hidden costs of cross-border shopping are fully undertaken by us.
All confirmed orders will be processed and arranged for shipment within the standard processing cycle after successful payment. We have standardized order processing, product inspection, and packaging procedures to ensure that all products are properly packaged, effectively avoiding damage, extrusion, or contamination during long-distance cross-border transportation. The overall logistics delivery cycle is stable and reliable, and customers can receive their ordered products within the standard international transportation period.
During the logistics transportation process, we will track the order transportation status in real time. In case of normal logistics delays, customs inspection, and other objective situations, our customer service team will provide timely inquiry and explanation services to ensure customers can grasp the order dynamics in real time.

4. Return & Refund Policy

We implement a humanized and customer-friendly after-sales return and refund policy to fully protect customers’ shopping rights and interests. All products sold on our platform support a long return window. Customers can initiate a return application within the valid return period if they are not satisfied with the purchased products, or encounter product quality problems, functional defects, or inconsistent product description issues.
All return applications will be reviewed and processed by our professional after-sales team in strict accordance with unified service standards. After the returned products are received, inspected, and verified to comply with return conditions, we will complete the official refund processing within the standard refund cycle. All refund funds will be returned to the customer’s original payment channel in full and in a timely manner.
To ensure the fairness and standardization of after-sales services, all return and refund processes follow unified operating specifications. Our after-sales team will efficiently respond to user applications, verify problem details, and provide targeted processing solutions. We adhere to the principle of customer first, properly handle all after-sales disputes and problems, and ensure that every customer can enjoy secure and worry-free after-sales protection.

5. Customer Consultation & Support Service

We provide professional and comprehensive customer consultation support services for all users. If customers have any questions about product details, color selection, usage methods, matching skills, order queries, logistics progress, policy interpretation, service suggestions, and after-sales problems, they can initiate consultation through the dedicated channel on the Contact Us page of the website.
Our customer service team consists of professionally trained service personnel who are familiar with all product characteristics, nail beauty usage knowledge, platform transaction rules, logistics processes, and after-sales policies. We adhere to the service standards of patience, professionalism, efficiency, and meticulousness to reply to customer messages and solve user problems in a timely manner.
We focus on long-term user communication and experience optimization. All customer feedback, suggestions, and opinions will be recorded, sorted, and fed back to the operation and product team. We will continuously optimize product quality, service processes, and platform functions based on user needs, and iterate service details to create a more comfortable and professional shopping environment for global customers.

6. Service Upgrade & Experience Optimization

We always take user experience as the core of service operation, and continuously optimize and upgrade our service system. From product selection and order processing to logistics distribution and after-sales protection, every link has standardized management processes and strict service assessment standards. We abandon rigid and mechanical service modes, and advocate warm, humanized, and personalized services to meet the diverse shopping needs of global customers.
While providing high-quality products and perfect services, we always maintain transparent service rules. All preferential activities, service rights and interests, and policy specifications are publicly displayed on the platform, ensuring that every customer can clearly understand the platform rules and enjoy open and standardized shopping services.

7. Policy Update & Interpretation

We reserve the right to update and optimize this Customer Service Policy in real time according to platform operation adjustments, industry rule updates, and market environment changes. All updated service policies will take effect immediately after being displayed on the official website. Continued use of the website and continued purchase of platform products will be deemed as recognition and acceptance of the latest service policy terms.
This policy is the unified standard for all customer service behaviors of our platform, covering all service links of pre-sale consultation, in-sale transaction, logistics distribution, and after-sales protection. We will always strictly abide by all service commitments, standardize service behaviors, and protect the legitimate rights and interests of every global customer with professional, sincere, and reliable services.

 

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