Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and service specifications for all orders placed on our website. The policy applies to all product purchases, return applications, and refund requests submitted by users on this platform. We adhere to a fair, transparent, customer-oriented service principle, aiming to provide stable, efficient, and standardized refund services for every customer while protecting the legitimate shopping rights and interests of all users. All refund processes implemented by our platform follow unified standard specifications to ensure consistent and equitable service for global customers.

1. General Refund Rules

We provide a flexible and user-friendly after-sales refund system for all nail beauty products sold on the platform. All products support return and refund applications within a valid return period, allowing customers to apply for refunds for eligible orders in accordance with official policy specifications. All transaction settlements on the website are uniformly based on United States Dollar, and all refund amounts will be calculated and returned in the original transaction currency to ensure consistent and accurate fund settlement.
All refund services are completely open and transparent. There are no hidden deduction rules, arbitrary charge standards, or undisclosed restrictions. All refund eligible conditions, processing cycles, and operation procedures are publicly displayed in this policy. Customers can clearly understand the whole process of return and refund services, and our customer service team will strictly implement the policy standards to complete all refund processing work.

2. Eligibility for Refund

Customers can initiate a return and refund application within the valid return window under the following eligible scenarios. Products that meet the return conditions include all nail polish, gel nail products, nail care supplies, and nail art accessories purchased on our website.
Customers can apply for a refund if the received products have quality problems, functional defects, or obvious damage that affects normal use. In addition, customers can also initiate a refund application if the actual received product does not match the website product description, style, or specification. For personal dissatisfaction with product color, texture, or usage effect, customers can also apply for return and refund within the valid period as long as the products remain unused, intact, and in original packaging status.
To ensure the normal progress of refund processing, all returned products need to maintain complete product accessories, original packaging, and unused status. Products that are damaged artificially, severely worn, or lack complete packaging and accessories due to personal use will not be eligible for return and refund services. Our professional team will conduct unified inspection and verification of all returned goods to judge whether they meet the refund eligibility standards.

3. Refund Processing Timeline

We implement a standardized refund processing cycle to ensure that all customer refund applications can be responded to and processed efficiently. After customers successfully submit a return application and send back the goods in accordance with the specified process, our team will complete the inspection and verification of the returned products in a timely manner.
Once the returned products are confirmed to meet the return and refund conditions, we will officially initiate the refund process. The whole refund processing period is stable and standardized, and the funds will be fully returned to the customer’s original payment channel within the official processing cycle. Customers can check the fund arrival status through their original payment account. All refund processes are automatically recorded by the system, and the customer service team can provide real-time progress inquiry services.

4. Logistics & Cost Instructions for Refund

Our platform provides long-term global free shipping services for all customer orders, and we independently undertake all tariffs and cross-border additional fees generated during the initial logistics delivery process. Customers do not need to bear any extra fees in the order purchase and delivery stage.
For return and refund orders, the logistics cost of product return shall be implemented in accordance with unified platform rules. For returns caused by product quality problems, delivery errors, or platform responsibility, we will bear the corresponding return logistics costs. For returns due to personal reasons such as personal dissatisfaction and unnecessary purchase, customers need to bear the return logistics expenses by themselves.

5. Full Refund & Partial Refund Rules

Our platform supports two refund methods: full refund and partial refund, which are judged and implemented according to the actual order and product situation.
Full refund applies to orders where the products are completely unused, intact, and fully meet the return conditions, or orders with overall product quality problems and serious non-compliance with the description. After verification, we will return the full product payment paid by the customer without any deduction.
Partial refund is applicable to scenarios such as individual product problems in multiple product orders, slight product defects that do not affect use, or situations where customers only need to return part of the ordered products. The partial refund amount will be calculated according to the unit price of the corresponding problematic or returned products, and the refund will be completed accurately in accordance with the actual proportion.

6. Refund Exclusion Scenarios

To standardize the refund process and ensure the fair operation of platform services, the following situations do not support return and refund applications. Applications that do not meet the policy regulations will not be approved by the system and customer service team.
Products that have been used, worn, modified, or artificially damaged do not support refunds. Products with lost original packaging, missing accessories, and incomplete product conditions cannot apply for return and refund. Refund applications submitted beyond the valid return window will not be accepted. In addition, orders with abnormal transactions, malicious return applications, and violations of platform operation rules are not eligible for refund services.

7. Application & Consultation Process

All return and refund applications need to be initiated by customers through the official website channel. After submitting the application, customers need to complete product return and information filling in accordance with the system prompts to ensure the accuracy of return information, so as to avoid affecting the refund progress.
If customers encounter problems such as unclear refund rules, stuck application progress, and unknown refund progress during the operation, they can contact our professional customer service team through the Contact Us page on the website at any time. Our customer service staff will provide one-to-one professional guidance, process inquiry, and problem-solving services to ensure that every refund application can be processed smoothly and efficiently.

8. Policy Optimization & Update

We reserve the right to adjust and optimize the content of the Refund Policy according to platform operation iteration and service standard upgrade. All updated policy contents will be displayed on the official website page in real time and take effect automatically after publication. Continued use of the website and continued application for platform refund services will be deemed as recognition and acceptance of the latest policy terms.
We always adhere to the principle of customer first, standardize all refund service processes with a rigorous and sincere attitude, fully protect the legitimate rights and interests of every customer, and provide safe, reliable and worry-free after-sales refund guarantee for global users.

 

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